How to File Online Complaint Against Government Office in India

Introduction

In India, many citizens face problems like delayed services, corruption, rude behavior, or no response from government offices. Earlier, filing a complaint meant visiting offices repeatedly, but now the Government of India provides official online complaint portals where you can easily register your grievance from home.

In this guide, you will learn how to file an online complaint against a government office in India, including the correct portal, required documents, tracking process, and common mistakes to avoid.

🔍 When Should You File an Online Government Complaint?

You can file a complaint if you are facing issues such as:

Delay in government services
Bribe demands or corruption
Misbehavior by government staff
Pension, subsidy, or scheme delay
Electricity, water, or municipal issues
Passport, Aadhaar, or ration card problems

🏛️ Official Government Complaint Portals in India

1️⃣ CPGRAMS (Central Government)

CPGRAMS (Centralized Public Grievance Redress and Monitoring System) is the official portal for Central Government departments.

👉 Best for:

Passport office
Railways
Income Tax
EPFO
Central ministries

2️⃣ State Government Portals

Each state has its own grievance portal:

CM Helpline
Jansunwai Portal
Samadhan / Lok Seva portals

👉 Best for:

Police
Municipal corporation
Electricity & water department
Local government offices

📝 How to File Online Complaint via CPGRAMS (Step-by-Step)

Step 1: Visit CPGRAMS Portal

Open the official CPGRAMS website.

Step 2: Register or Login

Click on Register if you are a new user
Enter name, mobile number, email ID
Verify OTP

Step 3: Submit Your Complaint

Fill in:

Ministry / Department name
Complaint subject
Detailed description (clear & factual)

📌 Tip: Write your issue in simple English, no abusive language.

Step 4: Upload Supporting Documents

Upload PDFs or images (max size as allowed):

Application receipt
Letters
Screenshots

Step 5: Submit & Save Grievance ID

After submission, you will get a Grievance Registration Number.

🔎 How to Check Online Complaint Status

Login to the same portal
Click Track Grievance Status
Enter your grievance number

Usually, complaints are resolved within 30–45 days.

❌ Common Mistakes to Avoid

Filing complaint in the wrong department
Using abusive or emotional language
Uploading fake documents
Submitting duplicate complaints

⚖️ What If Complaint Is Not Resolved?

If there is no action:

File reminder on the same portal
Escalate to higher authority
File RTI to know the action taken

📌 Important Tips for Faster Resolution

✔ Be specific & factual
✔ Attach proof
✔ Choose correct department
✔ Avoid unnecessary details

🔑 Exact SEO Keywords (Primary + Secondary)

Primary Keywords:

how to file online complaint against government office
online complaint against government office in India

Secondary Keywords:

government complaint portal India
CPGRAMS complaint process
online grievance redressal system
file complaint against government employee
public grievance portal India

❓ FAQs – Online Complaint Against Government Office

Q1. Is online government complaint free?

Yes, filing a complaint on government portals is 100% free.

Q2. Can I file a complaint anonymously?

Most portals require basic details, but your identity is not publicly shared.

Q3. How much time does it take to resolve a complaint?

Usually 30–45 days, depending on department.

Q4. Can I upload documents as proof?

Yes, supporting documents increase resolution chances.

Q5. What if my complaint is rejected?

You can re-submit with correct details or escalate to higher authority.